Legal Policies

Voice Over Services Ltd t/a Indie Audiobook Productions understands that your privacy is important to you and that you care about how your Personal Data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.indieaudiobookproductions.co.uk/ (“Our Site”) and will only collect and use Personal Data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy & Cookies Policy carefully and ensure that you understand it. It explains how We handle your Personal Data. 

1. Definition and Interpretation 

In this Policy the following terms shall have the following meanings:  

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;

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“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC

Directive) Regulations 2003;

“Data Protection Legislation”
 

“Personal Data”

means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended;

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means Personal Data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Legislation; and

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“We/Us/Our”

means Voice Over Services Ltd t/a Indie Audiobook Productions a company registered in England under company number 13574728 with a registered office address of 2 Claridge Court, Lower Kings Road, Berkhamsted, HP4 2AF. 

2. Information About Us

Our Site https://www.indieaudiobookproductions.co.uk/ is owned and/or operated by Us.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

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4. Your Rights

a. As a data subject, you have the following rights under the Data Protection Legislation, which this Policy and Our use of Personal Data have been designed to uphold:

i. The right to be informed about Our collection and use of Personal Data;

ii. The right of access to the Personal Data We hold about you (see section 12);

iii. The right to rectification if any Personal Data We hold about you is inaccurate or incomplete (please contact Us using the details in section 15);

iv. The right to be forgotten – i.e., the right to ask Us to delete any Personal Data We hold about you (We only hold your Personal Data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 15);

v. The right to restrict (i.e., prevent) the processing of your Personal Data;

vi. The right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);

vii. The right to object to Us using your Personal Data for particular purposes; and

viii. Rights with respect to automated decision making and profiling.

b. If you have any cause for complaint about Our use of your Personal Data, please contact Us using the details provided in section 15 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

c. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

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5. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-Personal Data (please also see section 14 on Our use of Cookies and similar technologies):

a. full name; 

b. email address; 

c. phone numbers;

d. address, and

e. country of residence. 

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6. How Do We Use Your Data?

a. All Personal Data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Legislation at all times. For more details on security see section 7, below.

b. Our use of your Personal Data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your Personal Data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

i. Personalising and tailoring your experience on Our Site; 

ii. Supplying Our services to you (please note that We require your Personal Data in order to enter into a contract with you);

iii. Personalising and tailoring Our Services for you;

iv. Replying to emails from you; 

v. Market research; 

vi. Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience; and 

vii. Where you have separately consented for marketing purposes.

c. You have the right to withdraw your consent to Us using your Personal Data at any time, and to request that We delete it.

d. We do not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

i. We will retain your contact details for as long as we contract with you and for 24 months thereafter, with exception of financial information as detailed in iv. below; 

ii. We will retain your contact details for 24 months if you have enquired about our services thereafter, they will be deleted;

iii. If you sign up to Our mailing list, We will retain your personal data for as long as you consent to receive emails from us. You can unsubscribe at any time and We will remove you from Our mailing list and thereafter We will delete your details. 

iv. will retain your financial information for as long as we contract with you and, thereafter, for the permitted period of time required by law. We will retain your financial information, which could include your name, address and email address, for as long as we contract with you and, thereafter, for the permitted period of time required by law.

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7. How and Where Do We Store Your Data?

a. We only keep your Personal Data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

b. We will store some of your Personal Data in the UK. This means that it will be fully protected under the UK’s Data Protection Legislation.

c. We will store some of your Personal Data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your Personal Data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of Personal Data to the EEA from the UK are permitted without additional safeguards.

d. We may store some or all of your Personal Data in countries outside of the UK and EEA. These are known as “third countries”. We will take additional steps in order to ensure that your Personal Data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

e. We use the following third-party software and some of your data may be stored on their servers:

i. Google suite; 

ii. Monday.com; 

iii. WIX newsletters; and 

iv. Mailchimp.

f. Steps We take to secure and protect your data include: 

i. All devices and computers that we store your data on are password protected;

ii. All devices and computers that we store your data have anti-virus software and are constantly updated to the most recent operating system; and

iii. We only store your data on computers and devices owned by Us. We also use Contractors who may store Our data on their computers, servers and any such cloud storage they may access. We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

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8. Do We Share Your Data?

a. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

b. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

c. We may sometimes use third party data processors that are located outside of the United Kingdom and European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any Personal Data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK under the Data Protection Legislation including:

i. Using Standard Contractual Clauses “SCCs” as a mechanism to safely process data outside of the UK and EEA to third countries which have not been granted adequacy; or

ii. Is a Country that has been granted adequacy which confirms its data protection legislation is adequate to safeguard data processing.

d. In certain circumstances, We may be legally required to share certain data held by Us, which may include your Personal Data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

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9. What Happens If Our Business Changes Hands?

a. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any Personal Data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy & Cookies Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

b. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. 

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10. How Can You Control Your Data?

In addition to your rights under the Data Protection Legislation, set out in section 4, when you submit Personal Data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our site of your data for direct marketing purposes (including the ability to opt-out if receiving emails from Us which you may do by subscribing using the links provided in Our emails and at the point of providing your details. 

11. Your Right to Withhold Information

a. You may access Our Site without providing any data at all. 

b. You may restrict Our use of Cookies. For more information, see section 14.

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your Personal Data held by Us (where such data is held). Under the Data Protection Legislation, no fee is payable and We will provide any and all information in response to your reasonable request free of charge. Please contact Us for more details at section 15 or using the contact details below in section 15. 

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13. California Privacy Rights

13.1 Applicability

a. For purposes of this section “Personal Data” has the meaning given in the California Consumer Privacy Act (“CPPA”). It describes how we collect, use and share California consumers' Personal Data in our role as a business, and the rights applicable to such residents. The California Consumer Privacy Act (“CPPA”) requires businesses to disclose whether they sell Personal Data. We are a business and do not sell Personal Data. We may share Personal Data with authorised service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Data. 

b. If you are unable to access this Privacy Policy due to a disability or any psychical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access. 

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13.2 How We Collect, use and Share Your Personal Data (California)

a. We have collected the following statutory categories of Personal Data in the past twelve (12) months:

b. Identifiers, such as name, e-mail address, mailing address, and phone number. We collect this information directly from you or from third party sources. 

c. Commercial information, such as subscription records. We collect this information directly from you.

d. Internet or network information, such as browsing and search history. We collect this information directly from your device.

e. Geolocation data, such as IP address. We collect this information from your device.

f. Financial information, such as Payment Information or financial account numbers in the process of purchasing from Us. We collect this information from you. 

g. Other Personal Data, in instances when you interact with us online, by phone or mail in the context of receiving help through our support channels; participation in customer surveys or contests; or in providing our Service. 

h. The business and commercial purposes for which We collect this information are described in Section 6 of this Privacy Policy. The categories of third parties to whom we "disclose" this information for a business purpose are described in Section 5 and 6 of this policy. The period of time for which We retain this information is described in Section 6 d. of this policy.

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13.3 Your California Rights

a. You have certain rights regarding the Personal Data we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

b. The right of access means that you have the right to request that we disclose what Personal Data we have collected, used and disclosed about you in the past 12 months. 

c. The right of deletion means that you have the right to request that we delete Personal Data collected or maintained by us, subject to certain exceptions.

d. The right of correction means that you have the right to request that we correct any inaccurate Personal Data that we maintain about you.

e. The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights. 

f. We do not sell or share Personal Data to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018). 

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13.4 How to Exercise Your California Rights

You can exercise your rights yourself or you can alternatively designate an authorised agent to exercise these rights on your behalf. Please note that to protect your Personal Data, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorised agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your Personal Data. Please use the contact details below in section 15, if you would like to: 

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a. Access this policy in an alternative format;

b. Exercise your rights; or

c. Learn more about your rights or our privacy practices.